Cancellation and Return Policy
CANCELLATIONS:
Any order placed with us can be cancelled prior to shipment by immediately emailing us at orders@paintandpowderstore.com or calling us at 703-888-9414. Please keep in mind that we sometimes are able to do same day shipping on orders received by us before 3 PM, EST, Monday through Friday. However once an order has shipped we cannot refund the shipping charges.
OUR GUARANTEE:
We are committed to providing the very best products and outstanding customer service even before the sale. We carefully check each product item for quality and freshness in both formulation and packaging when it arrives to our facility, and again before filling and shipping customer orders. Any defective merchandise is immediately detected by this inventory control before it ever gets to our customer order fulfillment.
We will be most happy to help you with your inquiries, product concerns, and choices. We offer sample sizes for sale of many of our products so that you can try them first. We strongly suggest this if you are unsure of your needs or a product's performance for your specific requirements. If you don’t see a sample offer of a product you want to try, please contact us and we will endeavor to accommodate the request.
We guarantee your complete satisfaction in your shopping experience with us, and with your product purchases. Unlike many other online cosmetic companies, we do not charge you any additional handling or packing fees when preparing and shipping your order. If for some reason you are not satisfied with your purchase we will refund the full amount of the purchase price minus the appropriate shipping charges.
RETURN POLICY:
We will accept returns within 15 days after you receive your shipment from us under the following conditions:
1. All returns must have prior approval and issued an RMA number. Please contact us to receive an authorization RMA number, and the company's product return address. This number must also be clearly written on the outside of the box next to your return address. Any returns without a visible RMA number on the box will be refused upon delivery, and returned back to you at your expense.
2. You are responsible for all shipping charges to return the product(s) to us. Returns must be sent via Insured or Signature Confirmation to ensure it's tracking, and that we receive your return in a timely manner. We are not responsible for any returns that are not shipped to us or received in accordance with this stated policy.
3. We accept returns and exchanges on unopened or sealed products ONLY. This means you have not tampered with the packaging in any way, tested, touched, sampled, or discharged the contents of the returned product(s). We suggest returning it in the original packing and shipping material it came in. Please note: any item returned or exchanged that has been found to have been opened or tampered with as stated above will be subject to a 50% return fee, as these items will not be able to be resold. We take this policy very seriously and there are no exceptions.
4. You will be refunded in the manner in which you paid, and refunds will be issued within 2 business days after receipt of the return. Your refund will reflect the cost of the product(s) less the shipping charges to send the original order to you, which includes any "Free Shipping" charges we paid for to send your original order should it have qualified for Free Shipping.
5. Refused Deliveries: If a shipment is rerouted back to us because of a refused delivery or buyer's change of mind we will refund your purchase price under the following conditions: All contents have been determined to be untouched and in resale condition according to our stated policy. You will be charged a 20% restocking fee, which will be deducted before issuing a final refund. All round trip shipping charges, including any Free Shipping qualified purchases we paid shipping for, will also be deducted in addition to the restocking fee.
6. Special order products, custom manufactured products, or items that are on sale (reduced pricing) or clearance are not eligible for refund. They are final sale only.
7. All returns must be made within 15 days of purchase to receive a refund of purchase price. After 15 days you will receive a PaintandPowderStore.com store credit that is good indefinitely for future purchases at PaintandPowderstore.com. Store credit is non-transferrable from one person to another, and non-refundable.
WRONG SHIPMENT:
PaintandPowderstore.com endeavors to provide the highest quality customer service and satisfaction, but we are human, and occasionally we do make mistakes in packing orders and shipping. In the event that we made mistakes with your order please contact us within 24 hours of receipt of your wrong shipment and we will take steps to correct it immediately to your satisfaction.
We will ship you your corrected order in same day turnaround with Priority Shipping. The corrected shipment will also include a return shipping label inside that has an RMA number on it to return the wrong shipment to us in it's original shipping container. You will not be charged any additional shipping fees to receive your correct shipment, or to return the wrong shipment to us.
DAMAGED GOODS SHIPMENT:
As perfect as we try to be in packing product shipments securely, there are the very rare occurrences when a product's packaging breaks or spills during shipping. If your products arrive damaged, please contact us immediately for further instructions. Please don't destroy or throw away either the shipping container or the broken products, or we will not be able to verify and correct the situation for you. Hold on to them for return to us at our shipping expense.
Upon notification to us of the situation and the damage incurred, you will receive a new shipment of same items along with a Return Shipping Label and RMA number included to ship back to us all the damaged items. You will not be charged any additional shipping fees to receive your exchange shipment, or to return the damaged products shipment to us. Please note we do not do refunds on damaged goods, and we will exchange only with same items originally ordered.
LIABILITY:
Our liability is limited to the cost or replacement of the goods sold, Please understand we cannot guarantee the condition of any item once it physically leaves our facility for shipping and is delivered to you. Nor can we be held responsible for the manner in which you receive the product, but we will do our very best to guarantee a satisfactory outcome. PLEASE NOTE: We reserve the right to refuse replacement for falsified or purposely damaged items not caused by shipping and delivery means.
COLD CLIMATE SENSITIVE PRODUCTS:
Products ordered and shipped during extreme cold or winter months, such as latex, silicone, gels, and adhesives are susceptible or sensitive to freezing or severe cold weather during shipping. They may be chemically altered or spoiled upon arrival to a location that experiences frigid climate conditions.
Therefore, we are not responsible for freeze or cold sensitive product's condition upon arrival to your location. We strongly recommend Next Day Air shipping during the extreme cold or winter months, particularly during November to March. Please understand you are ordering at your own risk during these times. We always recommend Next Day Air shipping to our customers, or that they order enough supplies of these items during the warmer late spring and fall months to last through the colder parts of the year.
By submitting an order to PaintandPowderstore.com™, you indicate that you have read and agree to the Cancellation and Return Policy, and the Terms and Conditions, Privacy Policy, Ordering, Shipping, and Delivery Policy. This Cancellation and Return Policy is subject to change or amendment without prior notice, and all changes and amendments will be updated on this page.
We value your opinions. If you have comments or questions about our Returns and Cancellation Policy, please send them to policies@paintandpowderstore.com, or write to us at the following address:
PaintandPowderstore.com
P.O. Box 223652
Chantilly, VA 20153
Page Updated on 12/28/07
